You ordered an item from an online store and it has arrived damaged.
Write a letter to the retailer to complain.In the letter:
–Explain why you are unhappy
–Request a refund
–Make arrangements to return the damaged item
To Whom It May Concern:
On the 23rd of this month,I purchased one of your‘air-tight’rice containers,model number XV824.It arrived yesterday,and after unpacking,I decided to test as per the testing method shown in the video on your retail product page.The method suggests filling the container up to the quarter-level mark,and then turning it upside down to ensure no leaks,both of which I did.However,after turning it upside down,it leaked.It seemed to only leak in the area between the two back hinges,and though not substantial,it is enough to cause a concern that this is a place where cockroaches may enter the container,which is precisely the reason for buying the container in the first place.
After repeating the test and having the same result appear,I must,unfortunately,request that the payment amount be returned and that you can assist in booking a courier to pick up the product.
The order number and receipt are attached.Thank you very much for your understanding.
Coherence and Cohesion(C&C):